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Troubleshooting and fixing Samsung TV volume stuck

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Are you having trouble with the volume control on your Samsung TV? Don’t stress. This is a common problem and many Samsung TV users find their volume stuck.

Resetting the Smart Hub on your Samsung TV will fix the problem. You can reset Smart Hub by going to Settings on your Samsung TV remote, and then selecting Support > Self Diagnosis > Set Smart Hub. Enter your PIN code (0000). It takes approximately 30 seconds for the reset process to complete. This should reset the volume of your Samsung TV.

This guide will show you how to fix the stuck volume issue on your Samsung TV.

Samsung TV Volume Stolen: What to Do?

These are proven ways to fix the volume of your Samsung TV.


Reset Smart Hub

The Samsung Smart Hub is basically an app store for your TV. Smart Hub reset wipes all your data and performs a factory reset. Some apps will require you to login again after the reset.


Samsung TV Volume Stolen: What to Do?

These are proven ways to fix the volume of your Samsung TV.


Reset Smart Hub

The Samsung Smart Hub is basically an app store for your TV. Smart Hub reset wipes all your data and performs a factory reset. Some apps will require you to login again after the reset.

If the Samsung TV volume is not fixed by the reset of the smart hub, you can try the next method.


Remove Apps

Next, you need to delete any apps that you don’t use. This will help you resolve the volume problem.

Samsung TVs have automatic upgrades that add apps to your memory that you have downloaded. To fix the volume problem, you must delete all non-essential apps.

How to delete apps from Samsung TV

First, you will need to navigate to the “Apps” menu located at the bottom left corner of your home screen.

On the next screen, click Settings (gear icon).


  • All the apps that have been installed will be displayed in the settings menu. You may have installed some of these apps 
  • when you bought your TV, or they may have been automatically added to your system.
  • Review each app and remove any that are not needed.
  • Samsung won’t allow you to delete several apps.
  • This list includes, but is not limited to, Netflix, Prime Video and VUDU as well as Hulu and a host of other apps. 
  • You can ignore these apps and delete any other apps that you don’t need.


Use the Original Remote

Once your Samsung TV volume is working again, we recommend that you use the original Samsung remote included with your TV.

DirectTV, Xfinity and any other cable remotes are not suitable substitutes. Volume issues are common and can be resolved by many users. However, the problem will recur as soon as they switch remotes.

While the exact cause of the problem is not known, it could be that a generic remote signal is interfering with your Samsung TV’s controls and causing problems. Use Samsung TV remotes only.


Power Cycle TV

Power cycling your Samsung TV will fix the volume issue with the Samsung TV. Power cycling resets your TV and resolves random problems.


  • How to turn on Samsung TV
  • Turn off the TV, then unplug it form the power socket.
  • It can be left unplugged for up to 30 seconds
  • Plug it in again and turn on your TV.
  • Turn on the TV and press the volume button.


Samsung TV Volume Stuck: Other Troubleshooting Methods

These methods will fix your Samsung TV volume problem if none of the above options work.


Factory Reset the TV

To fix volume issues caused by volume stuckness, you might need to factory reset your Samsung TV.

A factory reset is a process that restores the factory default settings of your TV, and it’s not like the power cycling described above. All settings and data on your TV will be erased.

The steps required to reset your Samsung TV’s factory settings may vary depending on the model year.


  • Grab your Samsung TV remote, and then press the Home button
  • Go to Settings > Help > Self-Diagnosis
  • Choose Reset
  • For confirmation, you will be asked to enter your TV Pin (0000)
  • The factory reset screen will now appear, with a warning message
  • Select Yes, then hit Enter
  • To fix volume issues, your TV will be reset to factory defaults.


Samsung Customer Service

If all else fails, the last hope for resolution is to call Samsung Contact Centre for remote assistance. Call 1-800-726-7864, which is available every day from 8 a.m. EST to 12 a.m. EST.

Simply call Samsung customer service, then open the menu with your Samsung remote and navigate to the Support section. Select the Remote Management option from the menu. Accept the terms and conditions, and then give the remote agent your TV pin.

The remote agent will then access your Samsung TV to fix the problem.

Remote assistance requires that your TV be connected to high-speed internet.


Also read: Sony TV vs Samsung TV – Which brand is better?

Other Common Samsung TV Volume Issues

Samsung TVs can have volume issues. Below are our top picks.

Samsung TV Volume Keeps Turning Up

First, disconnect the TV from its power source and then plug it back in. This will often temporarily resolve the problem.

These problems are often caused by malfunctions or electrical spikes in the device. Sometimes it is as simple as dirt accumulating on an inner component. If the soft reset doesn’t work, call Samsung customer service or reset your TV’s audio settings.


Samsung TV Volume Keeps Turning Down

Some users also reported problems with their Samsung TV’s volume decreasing by itself, without the user having to do anything. This problem can be fixed by following a simple procedure. The following steps can be used to fix volume issues with your Samsung TV.


  • Open the Settings menu first on your Samsung TV
  • Go to Sound > Expert Setting
  • Select the option HDMI Audio Format
  • Now, convert Bitstream into PCM
  • After you change Bitstream to PCM, the volume issue should resolve itself.


Samsung TV Volume Too Low

It can be annoying if the sound quality on your Samsung TV’s audio drops, but it is downright awful if the volume is so low you cannot hear any. There are many solutions to this problem. You first need to make sure you have the latest software installed. Next, check your HDMI connection.


  • How to update your Samsung TV’s software:
  • Open Settings > Support
  • Select the Software update option.
  • Check the system to see if there is a new update
  • If the update is available, install it
  • How to test HDMI cable
  • Open Settings > Support
  • Select Self-Diagnosis > Sign Information
  • Test HDMI Cable > Start Test
  • Let the system test your HDMI Cable
  • If the test reveals a problem with the cable, replace it


Samsung TV Volume Too High

It can be equally annoying to have your Samsung TV’s volume too high or too low. This could be even more annoying than the problem of the volume remaining too low due to the invasive noise. You can first check for a software update to fix this problem, just like we did in the previous step. If this fails, you can try checking your HDMI connection.

To check for a problem, you can remove and reconnect the HDMI cable connecting to external devices. To fix the issue, you can also connect the HDMI cable to another HDMI port on your TV. External speakers can be connected to other devices to check if they are working.


Samsung TV No Sound

You may be having problems with your Samsung TV’s volume. This problem cannot be fixed by restarting the TV. To make your TV work properly, you will need to perform a self-diagnosis.

Open Support > Self Diagnosis > Sounds Test to run Self Diagnosis on your Samsung TV. After the test starts, you’ll hear sound from your TV’s built-in speakers. If the sound is clear, this means your TV’s speakers are working properly. However, external speakers or soundbars may be causing the problem.

To determine if your external speakers are defective, unplug them and connect them to another device.


Samsung TV Keeps Muting

It is not always possible to fix a Samsung TV’s volume instantly. If your Samsung TV’s volume is constantly dropping, you may have a simpler solution. To reset your Samsung TV remote, press and hold the power button for 10 seconds.


If the problem persists, you can try another approach to fix it.


  • Use your Samsung TV remote to press info
  • Go to Menu > Mute> Power
  • Now you will be able to access the service menu
  • Scroll down to select the Reset button
  • Now your TV will turn off and enter Plug & Play mode
  • This will reset the digital tuner and analog tuner .
  • After the TV has restarted, check if the TV is muted again. If it is not, the problem was with the tuner. It has been fixed.


Also read: How to fix a Samsung TV that won’t turn off


Samsung TV Won’t Mute

Sometimes the mute function is critical. Many Samsung users have experienced issues with their TVs’ mute buttons suddenly becoming inoperative. This is a frustrating issue because you cannot just mute your TV if you receive a call.

If you are experiencing an issue with your mute button, it is important to first verify that the remote’s batteries are functioning properly. You can These should be replaced To check the power level of your batteries, either replace them with new ones or remove them from an existing device.

After replacing the batteries, if the mute button does not continue to work, press the power switch on the remote and hold it for 10 seconds. Check if the mute buttons are working by putting in the batteries.


Most Frequently Asked Questions

We have tried several solutions to the volume problem with the Samsung TV, but none of them worked. Let’s now look into the related questions to solve the problem.


How can you fix a stuck sound in a Samsung TV?

Power cycling your Samsung TV can solve a stuck sound problem. Simply unplug the Samsung TV from its power source and let it sit unplugged for 30 seconds. Then, plug it back in and leave it unplugged for 30 seconds. Finally, turn the TV on using the remote. This usually resolves problems like Samsung TV volume being stuck.


Why does my Samsung TV’s volume button not work?

Resetting the Smart Hub on your Samsung TV will fix the problem. Go to Settings > Support > Self Diagnose > Reset Smart hub. To initiate the reset, you will need to enter TV’s pin number 0000. The reset will take 30 seconds. Your TV should now turn on normally after the reset is complete.


How can I reset the volume of my Samsung TV’s Samsung TV?

Resetting the volume on a Samsung TV is easy. Simply use the Samsung TV remote control to access the Smart Hub panel > Sound > Expert Settings > Set Sound > Reset.


Why can’t my TV remote control the volume?

Your Samsung TV remote may not be able to change the volume. This could indicate that there are problems with its batteries. To see if the problem is resolved, change the batteries in your TV remote. If this does not solve the problem, reset your TV remote back to factory defaults.



This guide should help you resolve the Samsung TV volume stuck problem. Each method should be tried carefully. The problem will likely resolve itself quickly. Samsung customer service can be contacted if nothing works.

Did you solve the volume problem on your Samsung TV using any of these methods? Please let us know what you think in the comments

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