(What it means and how to fix it!)
SimpliSafe, a home security system popular in the UK, allows you to protect your home from outside threats as well as inside. It is a smart home device that requires a connection to either WiFi or a mobile data plan to function properly.
SimpliSafe’s “No Link to Dispatcher” message is a very common error. It can be seen on your keypad or heard from the base station. This message is frustrating and can be difficult to understand, but there are easy solutions.
SimpliSafe no link to dispatcher
SimpliSafe’s “No Link to Dispatcher” error means that there is no active WiFi or cellular connection at your base station. Reset the base station to reestablish communication. Unplug it, remove one battery for 15 seconds, then plug it back in. Reconnection takes 1-2 minutes.
The No Link to Dispatcher warning on the keypad will remain until the problem is fixed and a new connection established.
It is important to address this problem as soon as possible so you can protect your home and alarm system.
Before we get into the details of how to fix this error message, check if you have either the Original SimpliSafe or Gen 3 SimpliSafe.
The process of resetting and fixing errors differs slightly depending on which version you have, so make sure to follow the instructions for your model.
To find out which model you have, check your user manual. You can also visit the SimpliSafe website to match the photos with your model.
You can easily tell by looking at the keypad.
The original SimpliSafe Keypad is larger. The middle button in the top row will not be white, but it will be blue. The bottom will have a red button. SimpliSafe generation 3 is available if you do not see the red or blue button.
The sensors can also be used to tell the difference. The original sensors were rectangular and creamy-colored. The generation 3 sensors are square and white.
Resetting SimpliSafe Generation 3
You will need to reset your base station if you have the SimpliSafe Generation 3. This will allow you to create a new cellular or WiFi connection.
These are the steps to follow:
- Take out the power adapter.
- Use a Phillips head screwdriver to remove the screw holding the battery cover in its place.
- Take off the battery cover completely.
- To ensure there is no power, remove at least one battery from the base station.
- Wait about 10-15 seconds.
- Reinstall the battery.
- Then close the battery compartment, and use the screwdriver for reseal.
- Plug the power adapter into the base station.
- Wait 1-2 minutes.
- You can arm the system by pressing Home or Away.
- You have now established a new internet connection.
Resetting SimpliSafe Original
If you have the Original SimpliSafe you will need reset the base station which controls the SimpliSafe system.
These steps will get you started.
- Take out the power adapter.
- Use a Phillips head screwdriver to remove the screw that holds the battery cover in its place. The battery cover should be removed.
- One of the batteries should be removed from the base station. This will prevent power from being sent to the system.
- Wait 10-15 seconds.
- Reconnect the power adapter.
- Re-insert the battery. Before you insert the battery, make sure to plug in the adapter.
- Close the battery compartment.
- To reseal the container, use the screwdriver
- Wait 1-2 minutes.
- To check if the connection was reconnected, go to the SimpliSafe app settings.
Tips to Avoid the No Link to Dispatcher Message
You probably hope that the annoying message will go away after you have gone through the effort of getting rid of it.
You can take a few steps to make sure that the No Link to Dispatcher message doesn’t appear again.
Move the Base Station closer to the Window
You can move the base station closer towards the window to eliminate interference and possible signal obstructions.
To see if the signal improves, you can continue steps 1-11 by moving the device closer to the window.
Although the system can work with cellular data, it will be more effective when connected to WiFi.
This is an alternative to the Dispatch Center as the system will be connected to your network and not a distant center.
Sometimes, strong cellular signals can be difficult to find. All of us have experienced weak or dead spots in our cellular service. Calls drop every time.
SimpliSafe can also use the same network, and can face similar problems. Hence, you should use your more dependable WiFi.
Contact Customer Support
You might have a faulty station or system if you keep getting the No Link to Dispatcher error message, and you need to reset your base station every few days.
SimpliSafe customer service and let them know about your problem. You might get more information or assistance from them.
SimpliSafe customer service can be reached at 1-888-910-1215, every day between 8:00am and Midnight ET.
If you need to resolve a problem more quickly, you can visit their online help center.
Make Use of Your Warranty
If the SimpliSafe has not been in your possession for a while and you keep getting this message, it is possible that you never had a functioning system.
This is especially true for messages that started to appear the first time you used it.
SimpliSafe can help you. Ask for your warranty to get a free replacement system.
SimpliSafe offers a 3-year warranty on all equipment purchased and replaced, even products purchased through their retail partners.
Shipping is even covered! This is what it means to stand behind your product. Impressive.
SimpliSafe’s “No Link to Dispatcher” error means that your base station does not have an active WiFi or cellular connection.
It is irritating to receive the No Link to Dispatcher message from your SimpliSafe home network, but it can be fixed quickly by simply resetting your base station.
These steps should be followed in the order listed:
- Find out if your system is the original or the latest generation.
- Unplug the base station.
- Take off the battery cover.
- One battery is enough.
- Re-seal the cover and put the battery back in.
- Give it a while, then check your connection.
You should now have a system in place to protect your home. If you still experience problems, contact SimpliSafe customer service.